Terms & Conditions

These Terms & Conditions apply to the use of the Retra Labs website and the purchase of products from Retra Labs.

By using our website or placing an order, you agree to these Terms & Conditions.

About Retra Labs

Retra Labs is a UK-based online store supplying quality-focused research essentials, preparation products and supporting accessories.

Products are supplied only for their stated intended use.

Product Information

We aim to ensure that product descriptions, images, prices and information on our website are accurate and up to date. However, minor variations may occur and product details, packaging or availability may change from time to time.

Customers are responsible for reading the full product description, intended-use information and any product-specific notes before placing an order.

Intended Use

Where a product is marked for research use, it is supplied for that stated purpose only.

Such products are not supplied for human or animal consumption, medical use, diagnosis, treatment or prevention of disease.

Retra Labs does not provide medical advice, dosing guidance, personal-use advice or recommendations outside the stated intended use of any product.

Orders

When placing an order, customers agree that the information provided is accurate and complete.

We reserve the right to refuse, cancel or refund an order where necessary, including where product availability, payment issues, address issues, suspected misuse or compliance concerns arise.

Prices and Payment

Prices are shown on the website and may change from time to time.

Payment must be completed at checkout using the available payment methods. Orders may not be processed until payment has been received and accepted.

Delivery

Orders are shipped to the delivery address provided at checkout. Customers are responsible for ensuring delivery details are accurate before placing an order.

Delivery times may vary due to courier delays, location, weekends, public holidays or circumstances outside our control.

Returns and Refunds

Returns, cancellations, damaged orders and refunds are handled in line with our Shipping & Returns page.

Certain products may not be eligible for return once opened, used, handled or removed from original packaging for hygiene, safety, sealed-goods or product integrity reasons.

This does not affect statutory rights where goods are faulty, damaged or not as described.

Customer Responsibilities

Customers are responsible for ensuring that products are suitable for their intended purpose before ordering.

Customers must not misuse products, provide false information, attempt to purchase products for an unsuitable purpose or use the website in a way that may cause harm, disruption or legal risk.

Limitation of Liability

Retra Labs is not responsible for losses caused by misuse of products, failure to follow product information, incorrect customer details, courier delays, website interruptions or circumstances outside our reasonable control.

Nothing in these Terms & Conditions limits any liability that cannot legally be limited.

Contact

If you have any questions about these Terms & Conditions, please contact Retra Labs through our Contact page.