Privacy Policy
This Privacy Policy explains how Retra Labs collects, uses and protects personal information when customers visit our website, place an order, contact us or use our services.
By using our website, you acknowledge that your personal information may be handled as described in this policy.
This Privacy Policy explains how Retra Labs collects, uses and protects personal information when customers visit our website, place an order, contact us or use our services.
Information We Collect
We may collect information such as your name, email address, billing address, delivery address, telephone number, order details, payment related information and any information you send through contact forms or customer support messages.
We may also collect technical information such as IP address, browser type, device information, pages visited and website usage data through cookies or similar technologies.
How We Use Your Information
We use this information to process orders, arrange delivery, provide customer support, respond to enquiries, manage website functionality, prevent fraud, maintain security and comply with legal or regulatory obligations.
We may also use limited information to send service-related emails such as order confirmations, delivery updates and important account or policy information.
Payment Information
Payments are processed through secure third-party payment providers. Retra Labs does not store full payment card details on our website.
Sharing Your Information
We may share necessary information with trusted service providers such as payment processors, delivery companies, website hosting providers, email providers, fraud prevention services, IT support providers and professional advisers.
We do not sell personal information.
Cookies
Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website performance and support security.
Customers can manage cookies through their browser settings.
How Long We Keep Information
We keep personal information only for as long as necessary for order processing, customer support, legal, accounting, tax, fraud prevention and record-keeping purposes.
Your Rights
Under UK data protection law, customers may have rights to request access, correction, deletion, restriction, objection or a copy of their personal data.
To make a privacy-related request, please contact Retra Labs through our Contact page.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact Retra Labs through our Contact page.