Frequently Asked Questions
Find quick answers about Retra Labs products, ordering, delivery, product information and support.
Important Product Information
Products sold by Retra Labs are supplied for their stated intended use only. Customers should always read the product description, intended use information and any relevant product notes before ordering.
Where a product is marked for research use, it is not supplied for human or animal consumption, medical use, diagnosis, treatment or prevention of disease.
Still Need Help After Reading All Questions?
If you cannot find the answer you need, contact the Retra Labs team and we’ll do our best to help.
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Delivery Questions
We aim to process and dispatch orders as quickly as possible. Dispatch times may vary during busy periods, weekends and public holidays.
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Delivery Questions
Please contact us with your order number and delivery details so we can review the issue and help where possible.
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Delivery Questions
Where tracking is available, tracking details will be provided after dispatch.