Frequently Asked Questions
Find quick answers about Retra Labs products, ordering, delivery, product information and support.
Important Product Information
Products sold by Retra Labs are supplied for their stated intended use only. Customers should always read the product description, intended use information and any relevant product notes before ordering.
Where a product is marked for research use, it is not supplied for human or animal consumption, medical use, diagnosis, treatment or prevention of disease.
Still Need Help After Reading All Questions?
If you cannot find the answer you need, contact the Retra Labs team and we’ll do our best to help.
You can contact Retra Labs through the Contact page. Please include your order number if your enquiry relates to an existing order.
Please contact us as soon as possible with your order number and clear photos of the damaged packaging or product so we can review the issue.